SHOPZENT ("we", "us") respects your privacy. This policy explains what we collect, why, and your choices. It is written to follow India's Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
What we collect
- Account details: name, email, mobile number, and a securely hashed password (we never see or store your password in plain text).
- Orders: delivery address, items, amounts, coupon used, and payment details you submit (UTR/reference number and an optional payment screenshot).
- Wallet & coins: store-credit and loyalty-coin transactions linked to your Customer ID and Wallet ID.
- Usage: products you view or save, and basic security logs (such as failed login attempts) to protect accounts.
- Messages: what you send through our contact form, email or WhatsApp.
Why we use it
- To create your account, process and deliver orders, verify payments and handle returns/refunds.
- To keep the site secure (fraud prevention, rate limiting, audit logs).
- To send order and account notifications. Marketing emails only if you subscribe; you can unsubscribe any time.
Sharing
We do not sell your data. We share only what is needed with: our hosting and database providers (for example Supabase and GitHub Pages), delivery partners (name, phone, address), and authorities when required by law. When you click an Amazon or Flipkart link, you leave SHOPZENT and their privacy policy applies.
Payment data
We never ask for or store your UPI PIN, card details, OTPs or bank passwords. Payment screenshots are stored privately and are visible only to you and authorised SHOPZENT staff.
Storage & security
Data is stored with access controls, encryption in transit (HTTPS) and row-level security so customers can see only their own data. No system is 100% secure; we use layered protection and review security regularly.
Retention
We keep order, payment and refund records as long as required for accounting and legal purposes. You may ask us to delete your account; some records may be retained where the law requires.
Your rights
You can access and correct your profile in your account, and contact us to request a copy or deletion of your data, or to raise a grievance.
Cookies & local storage
We use your browser's storage to keep you logged in and to remember your cart. We do not use third-party advertising trackers.
Children
SHOPZENT is not intended for children under 18 without a parent's or guardian's consent.
Contact / Grievance officer
Email ravitechsolution.shop@gmail.com or WhatsApp +91 9942598154. We aim to respond within 7 working days.