SHOPZENT direct purchases
- Return window: returns are accepted only within 7 days of delivery. After 7 days the return and cancel options are removed and no return can be made.
- Return charge: a flat ₹50 (double delivery) is deducted from the refund of every return. The remaining amount is sent to you by SHOPZENT after approval.
- Minimum order and delivery: orders must be at least ₹118 in products. Your first order ships free; after that a ₹25 delivery charge applies per order.
- Eligible: damaged, defective, wrong or not-as-described items; unused and in original packaging with all accessories and tags.
- Not eligible: used items, items damaged after delivery, personal-care items once opened, digital items once delivered, and items marked non-returnable on the product page.
- How: open My Account → Return / Refund, choose the order and reason, and add photos if possible.
- Review: we review within 2 working days. We may ask you to send the item back; approved refunds are processed after the item is received and checked.
Cancellations
You can cancel instantly before your payment is verified. After payment verification, cancellation is a request that we review; if approved, you receive a refund.
How refunds are paid
- By default to your original payment method (UPI/bank) within 5–7 working days after approval.
- As SHOPZENT store credit only if you choose and accept it, where the law allows.
- We never refund the same order twice; every refund is recorded with a reference number.
Rejected orders
If we reject your order after your payment was verified (for example, out of stock), we refund the full amount.
Affiliate products
Returns and refunds for Amazon, Flipkart and other partner purchases are handled by that marketplace under its own policy.
Contact
WhatsApp +91 9942598154 · ravitechsolution.shop@gmail.com