Every registered customer gets a unique Customer ID (SZC-…) and Wallet ID (SZW-…).
Wallet balance is store credit issued by SHOPZENT (for example approved return credits or promotional credits). It can be used only for eligible purchases on SHOPZENT.
It is not a bank account, deposit, prepaid payment instrument or money-transfer service. It cannot be withdrawn as cash, transferred to other people, or topped up with money.
Every credit and debit is recorded in a permanent ledger with a reference number. Mistakes are corrected only through a recorded reversal.
Refunds are paid to your original payment method by default. Store credit is used for a refund only when you choose and accept it and the law allows.
SHOPZENT Coins (loyalty points)
Coins are promotional loyalty points. At checkout, 1 coin is worth ₹0.80 (the rate shown at checkout applies). Coins have no cash value, are not money and cannot be bought, sold or withdrawn. Coins cannot be sent to other customers.
Coins are issued at SHOPZENT's discretion and may expire as stated when issued. SHOPZENT may change or end the coin programme with notice.
The internal coin supply shown in our systems is an accounting figure for promotions, not money held by anyone.
This document is a template prepared for SHOPZENT. The owner should review it (ideally with a lawyer) and update business details before launch. The owner can edit it any time from Admin → Website → Legal pages.