By using SHOPZENT you agree to these terms.
1. Who we are
SHOPZENT is an online store and product-discovery website operated by the owner named on our About page. Contact: ravitechsolution.shop@gmail.com, WhatsApp +91 9942598154.
2. Two kinds of products
- SHOPZENT direct products are sold by us. You pay by UPI, and the contract of sale is with SHOPZENT.
- Affiliate products (Amazon, Flipkart, other partners) are sold by those marketplaces. You buy on their website; their terms, prices, delivery and returns apply. SHOPZENT does not receive your payment for these.
3. Accounts
Give accurate details and keep your password and authenticator codes private. You are responsible for activity on your account. We may suspend accounts used for fraud or abuse.
4. Prices & orders
Prices are in Indian Rupees and include applicable taxes unless stated. Prices are entered manually and may contain errors; if a clear pricing error occurs we may cancel the order and refund any amount paid. An order is confirmed only after we verify your payment.
5. Payment verification
You pay through UPI to our official QR/UPI ID shown on the payment page and submit the UTR/reference number. We confirm an order only after the money is seen in our bank/UPI records. Submitting a screenshot or UTR does not by itself confirm payment. A UTR can be used for one order only. Fake or reused payment proofs lead to cancellation and may be reported.
6. Coupons, wallet & coins
See the Coupon Terms and Wallet & Coins Terms. Store credit and coins are not money and cannot be withdrawn.
7. Delivery, returns & refunds
See the Shipping Policy and Refund & Return Policy.
8. Digital downloads
See the Digital Downloads Policy.
9. Acceptable use
Do not misuse the site: no hacking, scraping, automated abuse, fraud or uploading harmful files.
10. Liability
To the extent allowed by law, SHOPZENT is not liable for indirect losses. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
11. Governing law
These terms are governed by the laws of India. Disputes are subject to the courts at the owner's place of business.
12. Grievances
Contact us at ravitechsolution.shop@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.